# Terms of Use Refund Policy

**Effective Date:** [09/11/2023]

**Last Updated:** [09/11/2023]

Thank you for choosing Terms of Use for your web design and custom software development needs. We are dedicated to providing you with high-quality services and exceptional customer satisfaction. Our Refund Policy is designed to be fair and transparent, outlining the circumstances under which refunds may be issued.

## 1. Refund Eligibility

If you decide to cancel a project before any work has commenced, you may be eligible for a full refund of any payments made. However, if work has already begun, a refund will be assessed on a case-by-case basis.

## 2. How to Request a Refund

To request a refund, please follow these steps:

– Contact our customer support team by email to initiate the refund process.
– Provide clear and detailed reasons for your refund request.
– Include all relevant project details, including project name and date of purchase.

## 3. Refund Process

Once we receive your refund request, we will review it and assess your eligibility based on the criteria mentioned above. We may request additional information or documentation to assist in our evaluation.

If your refund is approved:

– Refunds will be processed within [insert number] business days.
– Refunds will be issued to the original payment method used for the transaction.
– Depending on your financial institution, it may take additional time for the refund to appear in your account.

## 4. Non-Refundable Items and Services

Certain items and services are non-refundable:

– Any expenses or costs incurred by us in delivering your project.
– Services already rendered and completed as per the project agreement.
– Any third-party fees or expenses related to your project.

## 5. Contact Us

If you have questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at webstation.dev/contact